ORANGE AND RED LIGHT

All our stores are open and we are happy to welcome you back. Please follow the new government guidelines by signing in, wearing a mask and social distancing. We are safely shipping your orders from our DC in Hawkes Bay. Please note that there are some delays with the courier service as they work through the increased demand.

FAQs

What’s your returns policy?

Our standard returns policy applies; to 30-day returns. When returning something, make sure you include your return form. To see our address, head to our returns help section (https://www.redcurrent.co.nz/faq/delivery-returns), we’ll pop you an email as soon as it’s sorted.

What happens if I’m missing an item from my order?

Due to the volume of orders, we are now also dispatching from our stores to help speed up processing times. If you are missing an item rest assured it should be making its way to you and will hopefully arrive soon.

We really don't want you to miss out on anything that you've ordered, so sometimes we have to fulfil orders from multiple sites including our warehouse and stores which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over New Zealand!

How does it work?

Say if your order has been split into two parts, if one item is dispatched, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because remember, it's being fulfilled from separate sites which means different dispatch times!

I have not received a second tracking number?

Due to the high volume of orders, our stores may not have been able to send a second tracking number to you, if your order has not arrived by 5 business days after your first delivery then please get in touch with our Customer Experience team and we’ll try to help track it down for you.

Damaged items?
Our Redcurrent online team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please send us an email with DAMAGED in the subject line, and we will contact you a quickly as possible to arrange a replacement with free delivery.

PLEASE READ OUR COVID 19 DELIVERY INFORMATION HERE

All Products Excluding Furniture

All deliveries within New Zealand are delivered by Post Haste direct to your door. You can enter special delivery instructions when entering your address details.

All deliveries have a standard charge of NZD $9.00 Inc. GST per order under $150 New Zealand Nationwide, with the exception of In-Store Gift Vouchers which are sent free of charge.

Free delivery is offered over $150 within NZ.

Please note we cannot deliver to the Chatham Islands, or P.O Boxes.

Furniture Items | Online

All small furniture over $150 is delivered free of charge. Click into a product and view the delivery tab to see if an item is classed as a small furniture item. Any small furniture items under $150 will have a $9 delivery fee.

All other furniture is $85 per order for North Island deliveries and $125 per order for South Island deliveries. See below for delivery times.

Please note certain areas including rural addresses, The Hauraki Gulf Islands, Waiheke and Stewart Island will incur additional delivery costs. If you are requiring delivery to these areas please contact us on online@redcurrent.net.nz or 0800 844 641 for delivery costs and to place your order. If you are not happy with the cost and have ordered we will refund your order.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock. You will, however, only be charged one delivery fee per order placed.

Some furniture items may require assembling.

No laybys and no gift wrapping on furniture.

Furniture Items | In-store

All furniture items that are purchased in-store and require delivery, are the responsibility of the customer. Store managers can recommend a freight company, however are unable to arrange any delivery on behalf of the customer.

Please read our Covid 19 delivery information here

Standard items Mon-Fri All items are dispatched within 24 hours. $9 delivery cost on standard items or free with orders over $150.

North Island main centres – delivery within 1 to 2 days. Rural delivery – 2 to 3 days

South Island main centres – delivery within 2 to 3 days. Rural delivery – 3 to 4 days

If priority next day delivery is required please contact Redcurrent at online@redcurrent.net.nz. It is available for deliveries to Metro areas (not rural addresses), including Saturday delivery, provided we receive your order by 12 noon Mon-Fri.

To ensure the fastest delivery, we strongly recommend using a business address as your shipping address. Please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the delivery address.

Pre-Order

Pre-Order is available on the stock that hasn't yet arrived at our DC. It gives you the chance to shop and secure your favourite items before they sell out.

Our pre-order styles can go online up to 3 weeks before they arrive at our Distribution Centre so it can take 3-5 weeks from placing your order for the products to arrive, we cannot set an exact date as are relying on external shipping and courier services. If you have any questions about your order please email online@redcurrent.net.nz.

NOTE - you cannot order a pre-order item in the same purchase as an in-store item, all pre-order purchases need to be made separately

Furniture

North Island | $85 per order delivery within

3 - 4 working days to metro areas

5 - 7 working days to rural areas

South Island | $125 per order, delivery within

5 - 7 working days to metro areas

8 - 10 working days to rural areas

Please Note - Any specified delivery dates are estimates only.

Redcurrent does not accept responsibility for delays in delivery due to unforeseen circumstances (eg, strikes and natural disasters) or delays which result from Redcurrent not receiving deliveries from third parties on time or as a consequence of an incorrectly filled in delivery address.

While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange, receive a credit or a full refund excluding delivery costs on all purchased items excluding permanently marked down items sold in the SALE section online. Items marked down temporarily for RedFriend days or special promotions or products purchased using vouchers and promo codes can be returned. Please note that our conditions for the return of goods and refunds for purchases made online differ to those offered in our retail stores.

Our Click and Collect Services

Same day click and collect - if you order from the stock available in-store (you can check stock availability on the product page before you add it to your cart) by 1 pm you can collect it the same day. If you order after 1 pm your order will be available the following day.

Standard click and collect - If the stock isn't available in your nearest store you can still click and collect it but it will take 2-3 business days as we send it from our DC or another Redcurrent store to your selected store.

How Click & Collect Works?

In your shopping cart on the checkout page, you can select your delivery method, either ‘Click & Collect or ‘Deliver’.

When ‘Click & Collect’ is selected, a drop-down menu will appear where you will be able to select your collection store.

Once the collection store is chosen, you can then ‘Place Your Order Securely’.

An Order Confirmation will be sent and once your order is ready for collection you will be sent an email to notify you.

Cost of Click & Collect

All Click & Collect orders are free of any freight costs.

Collection Criteria

Click & Collect orders must be collected by the person who placed the order. For security purposes please ensure you bring the below:

- Order Number

- Vaild Photo ID*

Redcurrent is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, and returned within 30 days of purchase, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.

We can only acept bed linen returns if the packaging has not been opened and remains intact.

All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days.

We will reimburse postage for damaged, defective or incorrectly sent items only.

We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.

You can either return your purchase to a store near you or send back to our Distribution Centre. Fill out the details on the Returns Form that arrived with your purchase or you can download the form here. Place it in your parcel along with the goods to be returned or exchanged.

Send the parcel to:

Redcurrent Online Returns
176 Napier Road
Havelock North 4172

Please make sure you give us a daytime telephone number or your email address so we can contact you.

Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.

Goods are returned to Redcurrent at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Redcurrent is not responsible for the damage or loss of items being returned.

We do not accept exchange or refund requests for special product mark downs, samples and permanently marked down items sold in the SALE section unless the goods were unknowingly defective when purchased.

You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or checks, we only deal with electronic payments.

If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.

If you wish to receive a credit for your purchase we will apply it as a credit note to your Personal Redcurrent Account and when you make your next purchase you will be able to deduct the value of the credit from the total value on the checkout page. Please note credit notes are valid for 6 months from the date of issue.

Your refund will be credited back to the original purchases credit card and will exclude delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.

If you have received an item as a gift and you would like to return it you are entitled to an exchange or a credit note. You may exchange the item in any of our retail stores by presenting your exchange card or you will be issued a credit note in the form of a gift certificate.

Our Redcurrent online team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 14 days of purchase.

Please be aware that general wear and tear of products does not constitute a refund. Redcurrent will where possible replace or repair any goods deemed to be faulty, if purchased within the last 6 months.

If you order through our website, we will only deliver products to New Zealand and Australia. Prices are in New Zealand dollars. Your credit card will be billed in NZD. If you are using an International credit card, please check with your credit card provider for exchange rates and applicable fees.
If you are ordering within Australia, visit www.redcurrent.com.au.

Please note we cannot deliver to the Chatham Islands.

Delivery Times:
All Products Excluding all Furniture, Mirrors, Wall art and Home Fragrance
Customer orders are dispatched Mon-Fri within 1 - 2 working days of you placing your order and only once full payment is received.

Expected delivery is 3 – 8 working days depending on destination. Once dispatched the following delivery times can be expected:
Australia:
NSW: 1-3 working days
VIC: 2-4 working days
TAS (excluding rural areas): 5-8 working days,
QLD (excluding far North Queensland): 2-4 working days
SA (excluding remote areas): 3-6 working days
NT: 5-6 working days
WA (excluding remote areas): 6-8 working days.

Please note, these timeframes are once your order has been dispatched by us. We generally allow 24 hours for dispatch, during sales or promotional periods this may be slightly longer.

You can expect that items will usually arrive at their destination within the timeframe specified for each service. Because we do not directly control all parts of the delivery chain, we cannot guarantee your item will always reach its destination within the target delivery times. Delivery to areas outside major cities or where the item is dutiable or held by Customs may take longer.

Prices:
All Australian parcels will be charged $12 NZD for delivery

Can you mark International orders as a gift?
We are unable to label a parcel incorrectly to avoid customs & duties charges, sorry. This is because if the declaration form is found to be incorrect both parties may be liable for financial penalties or prosecution.

What can I deliver to Australia?
We are unable to delivery large items such furniture, wall art, mirrors and home fragrance products.

Returns
Fill out the details on the Returns Form, including whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.
Send the parcel to:
Redcurrent Ltd
PO Box 425
Strawberry Hills
NSW 2012

Click & Collect
Is not available in Australia

After Pay / Lay Buy
Is not currently available in Australia, but will be coming soon.

Do you deliver internationally?
At this stage we do not offer international shipping outside of New Zealand and Australia.

What can I do if my order doesn't arrive within the expected timeframe?
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email online@redcurrent.net.nz with your order details and we’d be happy to look into it for you.

Continue through to checkout and select Laybuy or Afterpay as your payment option, or visit www.laybuy.com/consumer/account or https://www.afterpay.com/en-NZ/index to create an account.

Buy now and pay later is a service that enables you to purchase an item with a smaller initial down payment then pay the rest over instalments. Laybuy lets you pay for your order over 6 weekly payments, while Afterpay is over 4 weekly instalments. There's no interest or added fees. Payments will be automatically taken from your nominated debit or credit card each week for the duration, while you receive your order as if you'd purchased it in full today. No waiting around before you get your hands on your new items!

100% French Flax Linen and 100% Cotton

Both of these natural fibres are durable and long-lasting, if you care for them correctly they will stay in great condition for years to come. Flax linen will soften and gets better with age as well.

Wash your new bed linen before it is used in cool water, with a natural liquid detergent and on a gentle wash. Don't overfill your machine so that the fabric has room to move, overcrowding can twist and distort the fabric. Don't mix your colours in the wash. Ideally, hang outside to dry naturally on the line but avoid direct sunlight for extended periods as this will fade the fabric quickly. Tumble drying is not recommended as it can damage the fabric but if you cant avoid it, don't use it hot or overloaded.

Do not bleach or dry clean, you can iron linen but you shouldn't need to. If it stains try to launder it immediately and be wary of stain removal products as they can bleach the fabric. You shouldn't need to use fabric softeners either, these can wear the natural fibres down quicker.

Store in a cool dry space, that has natural ventilation and is away from direct sunlight.

It's recommended that sheets are washed weekly.

We guarantee the manufacture of our bags for up to six months from the date of purchase. This guarantee does not extend to general wear and tear, so please follow these simple care instructions. Avoid overfilling your bag, getting it wet, and contact with oily substances such as cosmetics or solvents. To clean your handbag, wipe with a soft, dry cloth. When not in use, store in a breathable dust bag in a cool, dry place.