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RedCurrent

Online Terms & Conditions

This Terms and Conditions document governs the use of Redcurrent's Online Service (the Service) including shopping and participation in promotions run by Redcurrent. You can access this Agreement at any time from the bottom of any page of the site.

By accessing, browsing or placing an order on this website you agree to be bound by the associated terms, conditions, disclaimers and limitations of liability (Terms & Conditions).

Redcurrent will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

We Reserve the Right to:

  • To make changes to our site and these terms and conditions, product descriptions and prices and such changes will take effect from the time they are published on this site.
  • To cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
  • That all orders are subject to availability of stock
  • Take reasonable steps to verify that the order and credit details are bona fide.
 

Orders

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. You will be asked to register as a member of Redcurrent.  Apart from the many member benefits, including receiving regular emails containing information on new product arrivals and promotions, your shopping address details will be filed saving you the effort of entering these details each time you checkout. You can remove yourself from the email list by using the link at the bottom of each email or by contacting customer services.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email.


Promotions

Winter Sale

Sale excludes MOR, ECOYA, Glasshouse Fragrances and gift vouchers | Sale starts online from 7pm 28th June 2017 NZT and instore during store hours from 29th June 2017 | Limited time only |  No holds, laybys, store transfers or rain checks | No exchanges or refunds unless goods are faulty | While stocks last and please note stock can vary from store to store | No gift wrapping available during sale.

RedFriends Shopping Days

Discount excludes Furniture, Nature Baby, MOR, Ecoya, Glasshouse, Savon de Marseille and gift vouchers | Limited time only | No holds, laybys, store transfers or rain checks | No exchanges or refunds unless goods are faulty | Customers who sign up on the day will be entitled to the discount | Online shoppers must have RedFriends option ticked at the checkout to ensure discount applies | While stocks last and please note stock can vary from store to store.

Free Shipping

Over $100 | Excludes Furniture | NZ delivery only | Limited time only

Sale Section

No holds, laybys, store transfers or rain checks. No exchanges or refunds unless goods are faulty. While stocks last and please note stock can vary from store to store. No gift wrapping available on sale items.


Competitions

Facebook Competitions

Any Redcurrent competition promoted on the Redcurrent Facebook page is in no way sponsored, endorsed or administered by, or associated with Facebook. Any information you provide will only be used for the specific competition's purposes and Redcurrent will not disclose your information to anyone else. Facebook competitions are open to NZ residents who like the Redcurrent Facebook page only. Winners are selected or drawn by Redcurrent at midday on the draw date and the decision is final. Winners will either be emailed, send a private message or a message will be posted on Facebook as a page post or under the winners comment. Winners full names may be used to announce the winners on Facebook, however, no other personal details will be used.  It is the winner’s responsibility to respond to Redcurrent and if a winner does not respond within one week of the original contact an alternative winner may be drawn. Once the winner responds Redcurrent will arrange delivery of the prize to a NZ address only. Prizes cannot be exchanged for cash or other Redcurrent product.

Instagram Competitions

Any Redcurrent competition promoted or held on the Redcurrent Instagram account is in no way sponsored, endorsed or administered by, or associated with Instagram. Any information you provide will only be used for the specific competition's purposes and Redcurrent will not disclose your information to anyone else. Instagram competitions are open to NZ residents who follow @redcurrentnz on Instagram only. Winners are selected or drawn by Redcurrent at midday on the draw date and the decision is final. Winners will be named or tagged in a post on Instagram or send a DM. It is the winner’s responsibility to respond to Redcurrent by emailing redgiveaways@redcurrent.net.nz and if a winner does not respond within one week of the original winner announcement post an alternative winner may be drawn. Once the winner responds Redcurrent will arrange delivery of the prize to a NZ address only. Prizes cannot be exchanged for cash or other Redcurrent product. Private account holder entries will not be seen by @redcurrentnz on Instagram but a screen shot can be sent to redgiveaways@redcurrent.net.nz and the entry will be counted. 

Twitter Competitions

Any Redcurrent competition promoted on the Redcurrent Twitter account is in no way sponsored, endorsed or administered by, or associated with Twitter. Any information you provide will only be used for the specific competition's purposes and Redcurrent will not disclose your information to anyone else. Twitter competitions are open to NZ residents only. Winners are selected or drawn by Redcurrent at midday on the draw date and the decision is final. Winners will be contacted via Twitter. It is the winner’s responsibility to respond to Redcurrent and if a winner does not respond within one week of the original contact an alternative winner may be drawn. Once the winner responds Redcurrent will arrange delivery of the prize. Prizes cannot be exchanged for cash or other Redcurrent product.

#redgiveaway Competition

Anyone who wins a prize or receives a giveaway from Redcurrent is welcome to share a photo of the giveaway on Instagram, Facebook or Twitter and include the hashtag #redgiveaway to go into our monthly draw to win a $20 voucher. Each month during the first week we will select one winner who will be contacted via the social media platform they shared the image on and told they have won a voucher. It is the winner’s responsibility to respond to Redcurrent by emailing online@redcurrent.net.nz and if a winner does not respond within one week of the original winner announcement post an alternative winner may be drawn. Winners can select either an instore or online voucher. Private account holder entries will not be seen by Redcurrent on social media but a screen shot can be sent to redgiveaways@redcurrent.net.nz and the entry will be counted

RedFriend Luxury Weekend Competition

All RedFriends are automatically entered in the draw to win a weekend (or if chosen by the winner, two consecutive nights during the week) at the Black House Retreat, The White House, in Hawke’s Bay. The prize includes the accommodation costs and up to $500 NZD travel expenses. One winner will be drawn midday NZT October 6th 2016 and the decision is final. Winner will be emailed and requested to respond to confirm they have received the message and would like to claim the prize. It is the winner’s responsibility to respond to Redcurrent and if a winner does not respond within one week of the original contact an alternative winner will be drawn. Once the winner responds Redcurrent will arrange two consecutive nights at The White House at a date that suits the winner and is available within 12 months of the prize draw. The winner is entitled to up to $500 towards travel expenses for themselves and friends or family. The winner can supplement additional costs if they choose to or need to. Redcurrent and the winner will work together to organise the travel arrangements and payment depending on the winners location. If travel expenses are under $500 the winner will not be entitled to the balance of cash. Prize cannot be exchanged for cash or Redcurrent product. Any additional costs incurred during the winner’s stay at the White House will be the responsibility of the winner to pay. Any RedFriend who does not want to be a part of the competition can either email Redcurrent at redgiveaways@redcurrent.net.nz prior to the draw or following the drawn if selected as the winner they can decline the prize when contacted or not reply to claim the prize.


Products and Purchasing

Price, Currency & GST

All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD), we do not accept payments in other currencies. Redcurrent reserves the right to change prices of goods advertised on this website, without notice.

Redcurrent does not guarantee the price of any item listed on this website until your order has been processed. Whilst Redcurrent takes steps to ensure the price and details of products listed are correct, if they are incorrect, Redcurrent reserves the right to cancel the order and refund.

Payment and Security

Products displayed on the site can be purchased using secure online Mastercard, Visa, Diners Club and American Express transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.

Any orders received by Redcurrent through this website constitute offers and are subject to acceptance by Redcurrent in its absolute discretion. Orders will not be despatched until payment is received in full.

Product Availability

Offers on special product mark downs or sale items are available until stocks sell out. All orders are subject to availability of stock and confirmation of the order price.

Product Details

We make reasonable efforts to ensure that all information on this site is accurate and kept up-to-date.  However, any description of the goods is given by way of identification only. We do not warrant that the description of goods or other content of this site is accurate, complete, reliable, current or error-free. We cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Product Pictures

All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.

Changing an Order

Unfortunately no changes to orders may be made after they have been submitted. If you are unhappy with your purchase once you receive it, you may return it to us. See below for further information regarding returns and exchanges.

Confirmation and Tracking of Your Order

Once your order has been received and processed we will send you an email stating that your order and payment have been accepted and dispatched. You will receive a tracking number so that you have the ability to track your order online.

International Delivery

If you order through our website, we will only deliver products within New Zealand.  We are unable to deliver goods internationally at this time.


Gift Vouchers

Instore Gift Vouchers

Redcurrent Intstore Gift Vouchers can be purchased online in denominations ranging from $25-$500.

Please Note:

  • Redcurrent Instore Gift Vouchers can be redeemed in store only, (not online) for the product/s of your choice. Any remaining balance may be used on subsequent purchases.
  • Instore Gift vouchers purchased online will be delivered free of charge, in a separate parcel to the rest of your order and a signature is required on delivery.
  • Gift Vouchers are not returnable or redeemable for cash and cannot be used towards the purchase of another Gift Voucher.
  • A Gift Voucher expires 6 months from the day of purchase. Any unused balance remaining on the gift voucher at expiry will not be refunded or credited.
  • Redcurrent shall not be responsible for any Gift Voucher that may be lost, stolen or damaged.

Online Gift Vouchers

Online Gift Vouchers are 'electronic' gift vouchers that are sent via email. They can be redeemed online only and cannot be used at our retail stores. These vouchers cannot be used to purchase an instore gift voucher.

They are valid for 6 months. The voucher is sent to the receiver's e-mail address and can be redeemed using a secret code. If you prefer to order a 'hard copy' voucher for use in store, please purchase an 'Instore Gift Voucher'.

Birthday Vouchers

Birthday vouchers are only sent out if you are actively signed up to our emails and have updated your subscriber preferences with your birthday details. They are sent via email on your birthday. One use per customer. Purchase must be $20 or more. Voucher must be spent in one transaction and no change will be given. Excludes Gift Vouchers, Glasshouse, Savon, MOR & Ecoya products. Delivery costs apply. Vouchers cannot be used as a down payment for laybys. Voucher is valid for two months from date issued. Redeem code in the promotional code box on the far right at the checkout.


Intellectual Property

Images, text, site design, logos, graphics and any other content and software on this site, including their arrangement, selection and assembly, are the property of Redcurrent, unless specified otherwise. You may use this web site only for your personal and non-commercial purposes.

Except to the extent permitted by relevant legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.

Unauthorised use of the images, designs and other materials appearing on this site may violate copyright, trademark and other applicable laws and may result in criminal or civil proceedings and penalties.


Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service. You may not download, modify, transmit, or otherwise us any material from the Service for public or commercial purposes. The Service's content, information and advice is free of charge (unless otherwise stipulated).

However you are responsible for your own network and connection charges. Other than connecting to Redcurrent's servers by HTTP requests using a web browser, you may not attempt to gain access to Redcurrent's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Redcurrent and/or the Service.


Disclaimer

This Service provides general information about Redcurrent Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Redcurrent and the services and products they offer.

Redcurrent reserves the right to change, delete or move any of the material on the Service at any time without notice. Redcurrent and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service.

This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.


Liability and Guarantees

If you are requiring goods from us for business purposes, then the Consumer Guarantees Act 1993 does not apply. Nothing in these Terms and Conditions is intended to be MCM-136860-1-D1-V2:GT inconsistent with consumers’ rights under that Act. If there is any inconsistency then the Act shall prevail.

To the maximum extent permitted by law we shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods supplied.

Redcurrent will not in any case be liable for any lost profit (direct or indirect), deletion or corruption of electronically or digitally stored information or incidental, consequential or special damages arising out of or in connection with this website, the content and the products and services available or accessible on the website.

Governing Law

Any agreement arising between us shall be interpreted and governed by the laws of New Zealand. Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand. MCM-136860-1-D1-V2:GT

Customer Guarantee 

Redcurrent will always endeavor to provide the best price, quality and customer service when possible to ensure you the customer will always be delighted.

If you have any queries regarding these terms and conditions or shopping with redcurrent.co.nz, please email online@redcurrent.net.nz  or call 0800 877 641.

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Either phone 0800 877 641 between 8.30am & 5pm weekdays or use the contact form below.

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