• New Zealand Owned & Operated
  • Free NZ shipping on orders over $100*
  • Complimentary gift wrapping*
  • Laybuy Available

RedCurrent

Delivery & Returns

Please note: We currently only deliver within New Zealand and are unable to ship goods internationally. We will soon be shipping selected items to Australia and will update the website with full details once this option is available.

Delivery Methods and Charges

All Products Excluding Furniture

All deliveries within New Zealand are delivered by Post Haste direct to your door. You can enter special delivery instructions when entering your address details. 

All deliveries have a standard charge of NZD $5.00 Inc. GST per order under $100 New Zealand Nationwide, with the exception of In Store Gift Vouchers which are sent free of charge.

Free delivery is offered over $100 within NZ.

Furniture Items

All small furniture over $100 is delivered free of charge. Click into a product and view the delivery tab to see if an item if classed as a small furniture item. Any small furniture items under $100 will have a $5 delivery fee.

All other furniture is $85 per order for North Island deliveries and $125 per order for South Island deliveries. See below for delivery times.

Please note certain areas including rural addresses, The Hauraki Gulf Islands and Stewart Island will incur additional delivery costs. If you are requiring delivery to these areas please contact us on online@redcurrent.net.nz or 0800 844 641 for delivery costs and to place your order.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock. You will, however, only be charged one delivery fee per order placed.

Some furniture items may require assembling.

No laybys and no gift wrapping on furniture.


Delivery Times

All Products Excluding Furniture

All customer orders are dispatched Mon-Fri within two working days of you placing your order and only once full payment is received. Once dispatched the following delivery times can be expected:

North Island: Metro - the following business day. Outskirts - 1-2 business days.

South Island: up to 3 business days.

Please allow up to 3 extra business days for delivery to rural address areas.

If priority next day delivery is required please contact Redcurrent on 0800 877 641 or online@redcurrent.net.nz.  It is available for deliveries to Metro areas (not rural addresses), including Saturday delivery, provided we receive your order by 12 noon Mon-Fri. 

To ensure the fastest delivery, we strongly recommend using a business address as your shipping address. Please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the delivery address.

Furniture

North Island – 2 to 4 working days

South Island – 5 to 7 working days

Please allow up to 3 extra business days for delivery to rural address areas.

Please Note

Any specified delivery dates are estimates only.

Redcurrent does not accept responsibility for delays in delivery due to unforeseen circumstances (eg, strikes and natural disasters) or delays which result from Redcurrent not receiving deliveries from third parties on time or as a consequence of an incorrectly filled in delivery address.

While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange, receive a credit or a full refund excluding delivery costs on all purchased items excluding permanently marked down items sold in the SALE section online. Items marked down temporarily for RedFriend days or special promotions or products purchased using vouchers and promo codes can be returned. Please note that our conditions for the return of goods and refunds for purchases made online differ to those offered in our retail stores.


Returns Policy

Redcurrent is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.

All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days. 

We will reimburse postage for damaged, defective or incorrectly sent items only.

We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.


Sale Section and Exclusion Items

We do not accept exchange or refund requests for special product mark downs, samples and permanently marked down items sold in the SALE section unless the goods were unknowingly defective when purchased.


How to Make a Return

Fill out the details on the Returns Form, including whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.

Send the parcel to:

Redcurrent Online Returns
176 Napier Road
Havelock North 4172

Please make sure you give us a daytime telephone number or your email address so we can contact you.

Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.

Goods are returned to Redcurrent at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Redcurrent is not responsible for the damage or loss of items being returned.


Exchanges

You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive.  If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or checks, we only deal with electronic payments.

If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.


Credits

If you wish to receive a credit for your purchase we will apply it as a credit note to your Personal Redcurrent Account and when you make your next purchase you will be able to deduct the value of the credit from the total value on the checkout page. Please note credit notes are valid for 6 months from the date of issue.


Refunds

Your refund will be credited back to the original purchases credit card and will exclude delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.


Gift Returns

If you have received an item as a gift and you would like to return it you are entitled to an exchange or a credit note. You may exchange the item in any of our retail stores by presenting your exchange card or you will be issued a credit note in the form of a gift certificate. 


Faulty or Incorrect Products

Our Redcurrent online team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 14 days of purchase.

Please be aware that general wear and tear of products does not constitute a refund. Redcurrent will where possible replace or repair any goods deemed to be faulty, if purchased within the last 6 months. If we are unable to do this,

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Either phone 0800 877 641 between 9am & 2pm weekdays or use the contact form below.

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