While we hope that you’re always delighted with your order, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange, receive a credit or a full refund excluding delivery costs on all purchased items excluding permanently marked down items sold in the SALE section online. Items marked down temporarily for RedFriend days or special promotions or products purchased using vouchers and promo codes can be returned. Please note that our conditions for the return of goods and refunds for purchases made online differ to those offered in our retail stores.
Redcurrent is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.
All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days.
We will reimburse postage for damaged, defective or incorrectly sent items only.
We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions.
Sale Section and Exclusion Items
We do not accept exchange or refund requests for special product mark downs, samples and permanently marked down items sold in the SALE section unless the goods were unknowingly defective when purchased.
How to Make a Return
Fill out the details on the Returns Form, including whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.
Send the parcel to:
Redcurrent Online Returns
176 Napier Road
Havelock North 4172
Please make sure you give us a daytime telephone number or your email address so we can contact you.
Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.
Goods are returned to Redcurrent at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Redcurrent is not responsible for the damage or loss of items being returned.
You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or checks, we only deal with electronic payments.
If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.
If you wish to receive a credit for your purchase we will apply it as a credit note to your Personal Redcurrent Account and when you make your next purchase you will be able to deduct the value of the credit from the total value on the checkout page. Please note credit notes are valid for 6 months from the date of issue.
Your refund will be credited back to the original purchases credit card and will exclude delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.
If you have received an item as a gift and you would like to return it you are entitled to an exchange or a credit note. You may exchange the item in any of our retail stores by presenting your exchange card or you will be issued a credit note in the form of a gift certificate.
Faulty Goods/Incorrect Items
Our Redcurrent online team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.
Faulty or damaged items must be returned within 14 days of purchase.
Please be aware that general wear and tear of products does not constitute a refund. Redcurrent will where possible replace or repair any goods deemed to be faulty, if purchased within the last 6 months. If we are unable to do this, a credit note or refund will be provided.